crazy time88 Privacy Policy

1.1 Registration and Account Information

When creating an account at crazy time88, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Preferred language and communication method

This information is required to verify your identity and manage your account. We collect only the information that is genuinely needed to provide the service.

1.2 Financial Transaction Information

During deposits and withdrawals, we record transaction-related information, including the transaction amount, time, method (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction reference number. Full payment card or account numbers are not stored on our servers.

1.3 Identity Verification Information

For account verification purposes, we may collect national ID card or passport details. This information is used solely for identity verification and fraud prevention, and is stored under strict security measures.

1.4 Automatically Collected Information

When you use the crazy time88 service, certain information is collected automatically:

• IP address and device type
• Browser type and operating system version
• Date and time of access to the service
• Which pages you viewed and how long you spent on them
• Gaming activity logs (bet amounts, wins and losses, game history)

2.1 Service Operation and Improvement

Collected information is primarily used for the following purposes:

• To create, manage, and secure your account
• To process financial transactions
• To provide customer support
• To improve service quality and develop new features
• To resolve technical issues

2.2 Security and Fraud Prevention

crazy time88 is committed to keeping every member's account secure. To this end, we analyse information to detect suspicious activity, prevent unauthorised access, and take action against the creation of multiple accounts.

2.3 Communication and Notifications

Using the contact information you provide, we may send the following messages:

• Important account-related notifications
• Transaction confirmation messages
• Security alerts and OTPs
• Promotional offer information, if you have consented

You can opt out of promotional messages at any time. However, it is not possible to stop messages that are necessary for account management.

2.4 Responsible Gaming Monitoring

We analyse your gaming history to identify patterns of problematic behaviour and provide assistance where needed. This monitoring is conducted as part of our Responsible Gaming Policy and is never used for marketing purposes under any circumstances.

3.1 What Are Cookies and How Are They Used

Cookies are small data files stored in your browser or on your device. crazy time88 uses the following types of cookies:

• Essential Cookies: These cookies are required to maintain login sessions and ensure the core functionality of the service. The service does not work properly without them.
• Functional Cookies: Used to remember your preferences such as language selection and interface settings.
• Analytics Cookies: Used to understand which parts of the service are used most, helping us improve the service.

3.2 Cookie Control

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies will prevent some parts of the service from working correctly. See your browser's help section for more information.

3.3 Local Storage and Session Data

In addition to cookies, we may use the browser's local storage and session storage. These function in the same way as cookies and are used for the same purposes.

4.1 Technical Security Measures

To keep your information secure, crazy time88 uses industry-standard technology:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Data Encryption: Sensitive information is stored in encrypted form in the database.
• Secure Access Controls: Under strict access control policies, only authorised staff can access specific data.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.

4.2 Data Retention Period

We retain your information only for as long as necessary:

• All account information is retained while the account is active.
• Financial transaction records are kept for the period required by applicable law.
• Some information may be retained after account closure due to legal obligations.
• Information used for marketing is deleted after you withdraw your consent.

4.3 Response to a Data Breach

If a security breach occurs and affects your information, we will notify you as soon as possible and take the necessary preventive steps. Specific guidance on what to do in such an event will also be provided.

5.1 Circumstances Under Which Information Is Shared

crazy time88 does not sell or rent your information. Information may be shared with third parties only in the following limited circumstances:

5.2 Service Providers

We use trusted third-party services for certain functions such as payment processing, identity verification, and technical support. These parties may only use the information for the specified purpose and are required to follow our instructions.

5.3 Legal Obligations

We may be required to disclose information to comply with a court order or applicable legal requirements. In such cases, we will provide only the information legally required and, where possible, will endeavour to notify you in advance.

5.4 Game and Software Providers

Some anonymised usage and technical data may be shared with game providers — including PG Soft, Pragmatic Play, Evolution, JILI, and Spribe — for the purpose of operating games on our platform. Personally identifiable information is not shared with them.

6.1 Right to Access and Correct Information

As a member of crazy time88, you have the following rights:

• Right of Access: You can request to know what information we hold about you and to receive a copy of it.
• Right of Rectification: If any of your information is inaccurate or incomplete, you can request that it be corrected.
• Right of Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object to Processing: You can object to the use of your information for marketing purposes.
• Right to Data Portability: You can request to receive your data in a readable format.

6.2 Withdrawal of Consent

You can withdraw consent given for marketing communications at any time. However, this withdrawal does not apply to the processing of information required for account management.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, contact our support team via live chat or email. We will verify your request and respond within a reasonable time.

7.1 Age Restriction

All services of crazy time88 are for persons aged 21 or above only. We do not knowingly collect any information from minors. If we become aware that a person under the age of 21 is using our service, their account will be closed immediately and all their information will be deleted.

If a parent or guardian suspects that their child is using our service, please contact our support team immediately.

7.2 Identity Verification Process

We verify identity at the time of registration and before the first withdrawal. This process plays an important role in preventing access by minors.

8.1 Notice of Changes

This Privacy Policy may be updated from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A visible announcement will be shown when you access the service.
• The "Last Updated" date at the top of this page will be changed.

8.2 Effect of Changes

If you continue using the service after being notified of changes, your continued use will be taken as consent to the new policy. If you do not agree to the new policy, you may request that your account be closed.

8.3 Previous Versions

If you need a previous version of the policy, please contact our support team. We keep previous versions of the policy on record.

9.1 Privacy Inquiries

For any questions, requests, or concerns about this privacy policy, please contact the crazy time88 support team:

• Live Chat: Log in to the service and get support anytime, 24/7
• Email: [email protected]

We provide support in both Bengali and English. When submitting a request to access or delete your data, please include your account identification details so we can process your request promptly.

9.2 Related Policies

For more information related to this privacy policy, please visit our About Us page, which contains details about crazy time88's goals, values, and service approach. You can also visit our FAQ section for answers to common questions.